Does your customer experience separate you from the competition?

Increasing Borrower Retention with Better Digital Servicing

Friday, February 9, 1 p.m. CT

Join Andy Walden and Sandra Madigan from Black Knight, David Manougian from HouseHappy and Matthew West from PenFed Credit Union to hear how today's most successful servicers are creating customers for life by leveraging integrated technology built around consumer-facing, self-service digital environments.

What you will learn:

The advancements made in digital in the mortgage space - looking beyond the origination process
The various strategies being deployed in servicing to support retention programs and cross sell efforts
The value of investing in self-service digital solutions beyond just reviewing personal information and making a mortgage payment.
How to take digital to the next level – with house care capabilities, like tracking home maintenance information, schedule repairs and order services like insurance, to achieve a stickier relationship with customers