Creating a seamless real estate customer experience

Ronnie Glomb, the No. 45 individual agent by transaction sides in the RealTrends The Thousand rankings, acquired a taste for the customer service industry after building a platform to manage client relationships and scheduling for his appliance installation business.

OpenHouse has become the RealTrends Daily Update. If you no longer wish to receive these emails click here.  Top agent Ronnie Glomb on the keys to building customer relationships Agent, Real Estate, Real Estate Enthusiasts Ronnie Glomb, the No. 45 individual agent by transaction sides in the RealTrends The Thousand rankings, acquired a taste for the customer service industry after building a platform to manage client relationships and scheduling for his appliance installation business. New Jersey-based Glomb, of Your Town Realty, then decided to leverage his proprietary platform for use in the mortgage industry — which quickly led him to real estate. "We [applied] our philosophy of customer service and wondered, why doesn't a customer deal with just one person [rather than a real estate agent, mortgage professional, etc.]? We were referring [our mortgage clients] over to real estate agents. We wanted to make it more of a seamless transaction, where everything is in one place," Glomb said. "It took off from there."

RealTrends reporter Brooklee Han recently caught up with Glomb, and his customer-centric approach was immediately evident, particularly while discussing his philosophy on how an agent's value is determined. Put simply, Glomb said: "I think your value comes from the number of people you can help. … The more people you help, the more practice you get and the better you get at your job." Read Han's Q&A with Glomb for more of his valuable insight.

 

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