Ronnie Glomb, the No. 45 individual agent by transaction sides in the RealTrends The Thousand rankings, acquired a taste for the customer service industry after building a platform to manage client relationships and scheduling for his appliance installation business.
RealTrends reporter Brooklee Han recently caught up with Glomb, and his customer-centric approach was immediately evident, particularly while discussing his philosophy on how an agent's value is determined. Put simply, Glomb said: "I think your value comes from the number of people you can help. … The more people you help, the more practice you get and the better you get at your job." Read
Han's Q&A with Glomb for more of his valuable insight.
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