Good afternoon —
Yesterday I wrote about time to close and the fact that it has improved very little in the last seven years, despite massive tech innovation. I invited readers to tell me what factors were most to blame and I got some great feedback.
Most of the pain points concerned people, not technology. In some cases, the tech is right there, but LOs won't use it. I can only imagine how frustrating that is to execs who spent time, energy and money making that tech available, only to see LOs waste time reverting to a manual process they are comfortable with.
James Schlimmer, managing partner at Cottrell Title and Escrow in Naples, Florida, and CEO of efizbo, noted multiple parties can slow things down:
- Lenders not getting final numbers and closing packages to the title company with enough notice. "Closing disclosures are being sent to us to get into balance the day of closing or the evening before. This has gotten frantically worse with the increased volume we all have"
- Mail-away closings and in-person notaries not following instructions, missing the FedEx cut off
- For FIRPTA files, the IRS is "beyond backlogged when sellers are doing withholding certificates and we keep their funds in our escrow account"
- Property associations are delayed on getting associations estoppels and certificate of approvals out to title
- Title companies may give the buyer the wrong closing day amount, causing them to have to make multiple trips to the bank
- Missing or wrong docs delivered at closing table
- Title not examining schedule B-I immediately and notifying all parties of curative items that can take time. "You can lose days or weeks by not being on top of this"
Some of the biggest speedbumps are homebuyers and sellers themselves. Tim McLaughlin, CIO and EVP of capital markets at Weichert Financial Services, said that sellers are having a hard time getting their next house and buyers might be waiting for leases to expire.
"With our real estate partners, we have the loans approved and ready to close in 25 days in most cases, but we end up waiting on the buyers, or the sellers, or both, to close the loan. We would love to close the transactions ASAP, but it is usually the buyer/seller drag that is delaying the end game."
If the comments I got are any indication, the paper shuffle is still the biggest time-waster, particularly when it comes to gathering and delivering required documentation.
We're doing a larger feature on turn times next week, so stay tuned, and keep sending me your comments!
Until Tuesday —
Sarah Wheeler
HousingWire Editor in Chief
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