Reader, secure your complimentary Claims Operation Stage pass

The Claims Leaders Summit Australia is next week. Don’t miss out on the latest operational insights ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­  

View in browser 12 May 2026 | The Fullerton Hotel, Sydney One week until the Claims Leaders Summit   The Claims Operations Stage is designed to ensure the industry has the tools to drive efficiency and performance. If you haven’t secured your complimentary pass yet, this is your chance to guarantee your spot before registration closes CLAIM YOUR COMPLIMENTARY PASS The Operations Stage Agenda A glance at the tactical sessions designed to transform your claims function.  Outsourced vs In-House: The Truth About Motor Repair Performance    Get an evidence-based breakdown of the real performance differences of internal and outsourced repair strategies. The Future of Claims: From Evidence to Intelligence to Ecosystem Fulfilment   Discover how modern platforms are moving beyond basic management tools to become intelligent. Operational Relief: Strategic Workflows to Safeguard Wellbeing   Strip away workflow complexity to lower cognitive load and prevent burnout in your teams. Future-Proofing the Claims Workforce: Skills, Retention and New Talent   Tackle the dual challenge of an ageing workforce and the difficulty of attracting new talent. Reimagining the Claims Journey as a Brand Differentiator     Explore how behavioural science can transform your customer touchpoints. The New  Face of Insurance: Bridging Generations, Building Futures   Build an inclusive, forward-thinking culture through diverse career pathways and strategies. Survivor bias in claims: What is the impact on claim staff when the simple, undisputed claims are automated?   See why claims design must prioritise the employee experience alongside customer outcomes to ensure long-term retention.  Kate Byrne Chief People Officer East West Group Lucas Finch Founder Welldoing Daniel Lukich Sales & Strategic Relationship Manager AAMC Brian Siemsen Founder & Chief Executive Officer Wilbur Solutions Matthew McHutchison Managing Director IVAA Contents Procurement Janani Rajendran Senior Claims Consultant - Healthcare Berkshire Hathaway Specialty Insurance Anthony Rouhana Claims Manager Canopius Rifhat Jangir Claims Leader & Insurance Executive Looking for the full summit experience? Purchase a Main Stage Pass to unlock exclusive keynotes, VIP networking, and high-level strategic panels with the industry’s top decision-makers.  Upgrade to an All-Access Event Pass #IBClaimsLeadersAu  Share this email with a colleague > > Want to change how you receive these emails? You can manage your preferences or unsubscribe. © 2026  KM Business Information Australia Pty Ltd. Level 32, 200 George Street, Sydney, NSW Privacy | Conditions of Use | About us | Contact us

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