One week left – Don’t miss the Claims Leaders Summit Australia

 From AFCA keynote insights to AI, fraud, and supply chain strategies ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­  

View in browser 12 May 2026 | The Fullerton Hotel, Sydney In just one week, the industry’s most influential leaders will gather at The Fullerton Hotel, Sydney to tackle the defining challenge of 2026.   The clock is ticking. Don’t miss the opportunity to benchmark your strategy against your peers, gather concrete implementation ideas, and gain 6 CIP points accredited by ANZIIF.  SECURE YOUR SEAT The Main Stage: What to expect Get the blueprint for claims excellence in a volatile environment. Here is your final guide to the strategic focus:   The Strategic Roadmap – Hear from the Chief Customer Officer of AFCA on the “Upstream Fix” and how turning complaints data into preventative claims strategies.   The AI-Human Benchmark – Join Allianz, Suncorp, EXL, and Hannover Re dissect what is scaling in AI and where human intervention remains crucial.   The Fraud Evolution – Deep dive into Fraud 2.0 with ICA, RACQ, and Guidewire, exploring how to defend against AI-powered staged claims and synthetic evidence.   The Inflationary Tail – Gain insights from expert panels on managing supply chain bottlenecks, labour shortages, and the real cost of post-event delays.   Deborah Jenkins  Chief Customer Officer  AFCA  Aaron Molivas  Head of Transformation, Consumer Insurance  Suncorp  Amber Auld  Head of Insurance, Banking & Capital Markets  Microsoft Australia & New Zealand Janet Matcham Head of Claims Pinnacle Underwriting Justyn Ryder  Head of Claims and Supply Chain  Honey Insurance  Susan Donaldson  Chief Executive Officer  Steadfast Claims Solutions Luke Whenman  Chief Claims Officer  Allianz  Christine Selekos  Head of Short Claims  Guild Insurance  VIEW THE FULL AGENDA Full Access to the Claims Operations Stage    The Main Stage pass is an all access ticket. Jump into the Claims Operations Stage for the technical and operational deep-dives that drive day-to-day performance.  Operating Models – How to design triage and workflow structures for speed and cost control.  Repair Performance – The data-backed truth on the insourcing vs outsourcing debate for motor repair.  Future-Proofing Talent – Strategies for upskilling early-career staff and rebuilding mentorship in hybrid environments.   CLAIM A COMPLIMENTARY OPERATIONS STAGE PASS #IBClaimsLeadersAu  Share this email with a colleague > > Want to change how you receive these emails? You can manage your preferences or unsubscribe. © 2026  KM Business Information Australia Pty Ltd. Level 32, 200 George Street, Sydney, NSW Privacy | Conditions of Use | About us | Contact us

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